Effective Date: June 15, 2026
1. Overview
At Jardinage Costa S.à r.l., we are dedicated to delivering premium compact garden tools to your doorstep with care and efficiency. This Shipping Policy outlines the details of our shipping services, delivery timelines, and related processes for orders placed on our website www.jardinagecosta.com. By placing an order, you agree to the terms described below.
2. Shipping Areas
We currently ship to addresses within Luxembourg and the European Union (EU). For international orders outside the EU, please contact our customer service team at lullaby@jardinagecosta.com before placing your order to confirm availability and custom duties.
3. Processing Time
- All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays in Luxembourg.
- During peak seasons (e.g., spring gardening months), processing may take up to 5 business days. You will be notified via email if significant delays occur.
4. Shipping Methods and Costs
We partner with reliable carriers (such as DHL, UPS, and local postal services) to ensure secure delivery. Shipping costs vary based on destination, package weight, and selected shipping speed.
Standard Shipping (EU):
- Delivery within 5–10 business days.
- Costs calculated at checkout based on order value and destination.
Express Shipping (EU & Luxembourg):
- Delivery within 2–5 business days.
- Higher shipping fees apply; exact costs displayed during checkout.
Luxembourg Domestic Shipping:
- Free standard shipping on orders over €50.
- Flat rate of €4.99 for orders below €50.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package’s real-time status. If you do not receive tracking information within 5 business days after order confirmation, please contact us at lullaby@jardinagecosta.com or call +352 2678 7040.
6. Delivery Address and Customs
- Ensure your shipping address is complete and accurate. We are not responsible for delays or losses due to incorrect addresses provided by customers.
- For EU orders, no additional customs duties apply. For non-EU destinations, customers are responsible for all import taxes, customs fees, or brokerage charges imposed by their local authorities. We recommend checking your country’s regulations before ordering.
7. Damaged or Lost Packages
- If your package arrives damaged, please refuse delivery or contact us within 48 hours of receipt with photographic evidence. We will arrange a replacement or refund promptly.
- If your package is lost in transit, we will initiate an investigation with the carrier and either reship your order or issue a refund once the loss is confirmed.
8. Shipping Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to unforeseen circumstances such as extreme weather, carrier issues, or customs processing. We will keep you informed of any significant delays and work to resolve them swiftly.
9. Order Changes and Cancellations
- You may modify or cancel your order within 24 hours of placement, provided it has not yet entered the shipping process. Contact us immediately via email or phone to request changes.
- Once an order is shipped, it cannot be cancelled or modified. You may return items in accordance with our Refund and Returns Policy.
10. Contact Information
For any shipping-related inquiries, assistance, or special requests, reach out to us:
- Email: lullaby@jardinagecosta.com
- Phone: +352 2678 7040
- Address: Jardinage Costa S.à r.l., 9, Rue de Betzdorf, 6951 Olingen, Luxembourg
- Website: www.jardinagecosta.com
11. Policy Updates
We reserve the right to update this Shipping Policy periodically. The latest version will be posted on our website with the effective date indicated at the top.
Thank you for choosing Jardinage Costa S.à r.l. We are committed to nurturing your garden journey with reliable and timely delivery.