Effective Date: June 15, 2026
Website: www.jardinagecosta.com
Company: Jardinage Costa S.à r.l.
Email: lullaby@jardinagecosta.com
Address: 9, Rue de Betzdorf, 6951 Olingen, Luxembourg
Telephone: +352 2678 7040
1. Introduction
Welcome to Jardinage Costa S.à r.l. (“we,” “our,” “us”). We operate the website www.jardinagecosta.com (the “Site”), an e‑commerce platform specializing in high‑quality, compact garden tools and accessories. We are committed to protecting your privacy and ensuring that your personal data is handled securely, transparently, and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Luxembourg’s national data protection legislation.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, subscribe to our newsletter, or otherwise interact with our services. By using the Site, you consent to the practices described in this policy. Please read it carefully.
If you have any questions about this Privacy Policy or our data practices, please contact us using the details provided above.
2. Information We Collect
We collect information that you voluntarily provide to us and data automatically collected when you use our Site.
A. Information You Provide Directly
- Contact and Account Information: When you create an account, place an order, or contact us, we may collect your name, email address, postal address, phone number, and payment details (processed securely by third‑party payment processors; we do not store full credit card numbers).
- Profile Information: Preferences, gardening interests, wish lists, and order history.
- Communication Content: Correspondence with our customer service team via email, contact forms, or phone.
- Reviews and Feedback: Product reviews, ratings, photos, or other content you submit.
B. Automatically Collected Information
- Device and Usage Data: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on the Site, clickstream data, and other usage statistics.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze Site traffic, and personalize content.
C. Information from Third Parties
We may receive information from third‑party service providers (e.g., payment processors, analytics providers, advertising networks) as permitted by law and in accordance with their privacy policies.
3. How We Use Your Information
We use the collected information for the following purposes:
- To Process and Fulfill Orders: Manage purchases, payments, shipping, returns, and exchanges.
- To Communicate with You: Send order confirmations, shipping updates, service announcements, and respond to inquiries.
- To Improve Our Services: Analyze usage patterns, conduct research, and enhance the functionality, security, and user experience of the Site.
- To Personalize Your Experience: Recommend products, display relevant content, and tailor promotions based on your interests.
- To Send Marketing Communications: With your explicit consent, we may send newsletters, promotional offers, and updates about new products. You can opt out at any time.
- To Ensure Security and Compliance: Detect, prevent, and address fraud, unauthorized access, or violations of our Terms of Service.
- To Comply with Legal Obligations: Meet regulatory, tax, or law enforcement requirements.
4. Legal Basis for Processing (GDPR Specific)
Under the GDPR, we process your personal data on one or more of the following legal grounds:
- Performance of a Contract: Processing necessary to fulfill orders and provide services you request.
- Legitimate Interests: For Site optimization, fraud prevention, marketing (where applicable), and service improvement, balanced against your rights.
- Consent: Where required (e.g., for certain cookies or direct marketing), we will obtain your explicit, informed consent. You may withdraw consent at any time.
- Legal Obligation: Processing required to comply with applicable laws.
5. How We Share Your Information
We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We may share your information only in the following circumstances:
- Service Providers: Trusted third‑party vendors who assist us in operating the Site, processing payments, delivering orders, conducting analytics, or performing marketing activities under strict confidentiality agreements.
- Legal Requirements: If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Jardinage Costa, our customers, or others.
- Business Transfers: In connection with a merger, sale, restructuring, or acquisition of all or part of our business, your data may be transferred as a business asset, subject to the recipient’s adherence to this Privacy Policy.
6. International Data Transfers
Our company is based in Luxembourg, and your data is primarily processed within the European Economic Area (EEA). If any service provider operates outside the EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses, Privacy Shield adequacy) to protect your data in compliance with GDPR.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal claims). Inactive accounts may be deleted after a reasonable period of dormancy.
8. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain conditions.
- Right to Restrict Processing: Request limitation of processing in specific situations.
- Right to Data Portability: Receive your data in a structured, commonly used format and transmit it to another controller.
- Right to Object: Object to processing based on legitimate interests, direct marketing, or scientific/historical research.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at lullaby@jardinagecosta.com. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with a supervisory authority, in particular in Luxembourg: Commission Nationale pour la Protection des Données (CNPD).
9. Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS), secure payment gateways, access controls, and regular security assessments. However, no internet transmission or electronic storage is 100% secure; we cannot guarantee absolute security.
10. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.
11. Third‑Party Links
Our Site may contain links to third‑party websites (e.g., social media platforms, gardening blogs). This Privacy Policy does not apply to those sites. We encourage you to review their respective privacy policies before providing any information.
12. Cookies and Tracking Technologies
We use cookies to remember your preferences, analyze Site traffic, and personalize content. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the Site.
13. Marketing Communications
If you subscribe to our newsletter or opt in to marketing, we will send you promotional materials. Every email includes an unsubscribe link. You can also manage preferences in your account settings.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review it regularly. Continued use of the Site after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Jardinage Costa S.à r.l.
9, Rue de Betzdorf
6951 Olingen, Luxembourg
Email: lullaby@jardinagecosta.com
Phone: +352 2678 7040
Thank you for trusting Jardinage Costa with your gardening needs and your personal data. We are dedicated to nurturing not only your garden but also your privacy.