Effective Date: June 15, 2026
1. General Overview
Welcome to Jardinage Costa S.à r.l. (operating the website www.jardinagecosta.com). We are committed to ensuring your satisfaction with our premium compact garden tools. This Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds. Please read it carefully before making a purchase.
2. Returns Eligibility
We accept returns under the following conditions:
- Timeframe: Items may be returned within 30 calendar days from the date of delivery.
- Condition: Products must be unused, undamaged, and in their original packaging with all accessories and labels intact.
- Proof of Purchase: A valid order number or receipt is required for all returns.
- Exclusions: Personalized/customized items, sanitary products, or items marked as “final sale” are non-returnable.
3. Return Process
To initiate a return:
- Contact our customer service team via email at lullaby@jardinagecosta.com or phone at +352 2678 7040 to obtain a Return Authorization (RA) number.
- Pack the item securely with its original packaging and include the RA number on the outer box.
- Ship the return to our address:
Jardinage Costa S.à r.l.
9, Rue de Betzdorf, 6951 Olingen, Luxembourg - Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
4. Refund Policy – No “Refund-Only” Option
We do not offer refunds without a return. All refunds are processed only after the returned item has been received and inspected by our team. Refunds will be issued via the original payment method within 5–10 business days after approval. Note:
- Shipping fees, gift wrapping charges, and any import/customs duties are non-refundable.
- If a returned item does not meet the eligibility criteria (e.g., used or damaged), we reserve the right to deny a refund and return the item to you at your expense.
5. Exchanges
We offer exchanges for defective or incorrect items. To request an exchange:
- Follow the return process above to send back the original item.
- Specify the replacement product in your communication.
- If the requested replacement is of higher value, the price difference must be paid before shipment.
6. Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery. We will arrange a prepaid return label and expedite a replacement or refund after inspection.
7. Cancellations
Orders may be cancelled only if they have not yet been shipped. Once shipped, standard return procedures apply.
8. Contact Information
For any questions regarding returns or refunds, contact us:
- Email: lullaby@jardinagecosta.com
- Phone: +352 2678 7040
- Address: Jardinage Costa S.à r.l., 9, Rue de Betzdorf, 6951 Olingen, Luxembourg
9. Policy Updates
We reserve the right to modify this policy at any time. The latest version will always be available on our website www.jardinagecosta.com.
Jardinage Costa S.à r.l. strives to provide exceptional garden tools and customer service. By purchasing from our site, you acknowledge and agree to the terms outlined in this Refund and Returns Policy.